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Our Experts

RN Case Manager

Josephine Mporokoso BSN,RN

I bring over 17 years of healthcare experience to Serengeti Care. I began my career as a Certified Nursing Assistant before becoming a Licensed Practical Nurse and now a Bachelors trained  Registered Nurse. I earned my Bachelor’s degree from Western Governors University. Prior to joining the Serengeti team, I was a Resident Care Director for an assisted living community. I currently provide nursing oversight and help deliver holistic care to clients through specialized medical case management. I’m  grateful for the opportunity to get to know clients and their families, and support them with physical and emotional needs. I always try to provide them with the best care possible. Outside of work, I enjoy running, hiking, biking, travelling, gardening , and whipping up new recipes in the kitchen!

Client Care Manager - Post Falls Idaho

LeeAnna Brown

My name is LeeAnna Brown, Client Care Manager in Post Falls, Idaho. I have been in the healthcare field for seven years. I started in memory care as a CNA working directly with the Dementia and Alzheimer’s population. I am passionate about taking care of people, not only our elderly population, but also the caregivers that take care of them. I moved to the management side of healthcare because I want to make a difference in as many lives as possible. I feel that if care staff know that they are honestly cared about, they provide the best care for their clients. Hobbies that I enjoy outside of work are traveling, spending time with my family, learning new things daily, and cooking. I am thankful to be part of Serengeti Care, and am able to positively impact others’ lives. My goal is to make a difference in the world, no matter how small that difference is, it is still a difference.

Regional Manager - Idaho

Erika Cardinale

My name is Erika Cardinale. I have been in the healthcare field for 20 years. I have worked with the DDA population, in home care, assisted living and skilled nursing settings as a CNA for 15 years. I have been in management for 5 years now. I am married and have 4 children. I enjoy playing disc golf, playing bingo and spending time with my family. I love what I do, I couldn’t imagine being in a different career for my life. Helping people is my passion.

Client Care Manager - Sandpoint

Heather Hill

Hello, I’m Heather Hill, Sandpoint Client Care Manager. I am so excited to be part of the Serengeti team. I started my journey in the healthcare field 14 years ago. I started in the house keeping department at the same nursing home my mother worked at. In 2009, I completed the Kansas C.N.A program and got my license, I then was moved out of housekeeping and onto the floor to patient care. I stayed at that nursing home setting for four years. In 2011 then moved to Colorado where I became a traveling C.N.A., traveling across Colorado working whenever and wherever I was needed. The experience I gained from working in different facilities really opened my eyes to wanting to become more than a C.N.A. I saw a need for better training in the field of caregivers and knew I wanted to be able to help improve the care being provided. Seeing the need encouraged me to go to college where I earned my Bachelor of Business and Human Resources degree along with Idaho C.N.A. and Washington C.N.A licenses. Outside of work I am a proud Army Veteran wife and a mom of two beautiful children. I love coffee and sunshine. My goal would be to provide in home care for all our Veterans!!! I’m proud to say I work for Serengeti Care.

Client Care Manager - Pullman, WA

Melissa Pence


I am Melissa a dedicated Certified Nurse Assistant and Medical Assistant with over 20 years’ experience. Over the years I have enjoyed creating and assisting with Care plans individualized for my clients and their teams or family members. I have also learnt so much and have been incredibly blessed by each person I have met during this journey.

Client Care Manager - Spokane

Kirsten Johnson


My name is Kirsten Johnson, Client Care Manager in Spokane I have been working in the home health industry for about 6yrs as an IP for my mother and grandparents. My hobbies are music and playing sports with my kids. I also coached cheer for my daughter and love to be involved with family activities as much as possible. It’s the main reason I got into health care and taking care of people. Where I come from, we always take care and respect our elders till the very end, and I want to help others do the same! I’m looking forward to working with all of you!

Client Care Manager - Tri-Cities

Maria Gomez

Hello Iam Maria, the Client Care Manager for the Tri-Cities area. I have over 25 years of experience in the medical field. I carry a strong background as a caregiver in many areas of caregiving. I have spent most of my career in an acute setting as well as facilities, mental health institutions, rehabilitation centers and hospice housing. Within my career I have assisted physicians in specialty areas including Endoscopy, Surgery and Anesthesia. I have a passion for serving others as well as my community. My hobbies are making memories with my children, volunteering, running, and taking spontaneous trips. I love to travel! It is a true blessing to be part of the Serengeti Care family where their exceptional and genuine values meet with mine.

Cindy Dedrick

General Manager

Cindy Dedrick

Cindy started her career in care in 1999 in her home state of Arizona. First as a Certified Nursing Assistant and then as a Physical Therapy Aide and Discharged Planner in skilled nursing. It was during that time that she fell in love with the thought of providing care and being a voice for those who could not speak for themselves. Over the past 15 years, she has directly worked in assisted living and memory care as a Memory Care Director, Sales and Marketing Director and Assistant Executive Director. Cindy has also served as dementia support group host and has provided training and support for caregivers and families who are caring for loved ones in their home and have been affected by Alzheimer’s Disease and other forms of dementia.

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