Gift of Care Terms & Conditions

1. Overview

Serengeti Care’s Gift of Care program allows individuals to purchase Reserved Caregiving Time for a recipient who may need companionship, assistance, or support during a challenging time. These terms govern the purchase, use, and refund of Gift of Care services. By purchasing a gift certificate, you agree to the following terms and conditions.

2. Gift Certificate Terms & Usage

Validity Period

Gift certificates must be redeemed within 90 days from the date of purchase.
Any unused caregiving hours will expire at the end of the 90-day validity period and cannot be refunded or transferred.

Non-Transferable

Gift certificates are issued for a specific recipient and cannot be transferred to another person.

Geographical Confirmation

By purchasing, you confirm that the recipient resides within Serengeti Care’s service areas, as listed on our website.

Service Area

Care must be provided within Washington, Idaho, Oregon, or Montana, in areas where Serengeti Care operates.
If the recipient lives outside our service area, the gift certificate may be refunded (see refund policy).

Scope of Services

Services are limited to non-medical caregiving, companionship, and light assistance.
Caregivers do not provide transportation. Recipients must arrange their own transportation if needed.
Caregivers do not administer medications or perform medical treatments.

3. Minimum & Maximum Usage Limits

Minimum Usage

The minimum caregiving time that can be scheduled per visit is 4 hours, with a minimum purchase of 8 hours.

Maximum Daily Usage

Recipients may use up to 24 hours of care per day, subject to caregiver availability.

4. Service Scheduling & Cancellation Policy

Booking Appointments

All services must be scheduled at least 48 hours in advance to ensure caregiver availability.

Cancellation by Recipient

If the recipient cancels with less than 24 hours’ notice, the scheduled time may be forfeited and deducted from the purchased caregiving time.

Cancellation by Serengeti Care

If Serengeti Care must cancel due to unforeseen circumstances, an alternative appointment will be offered.

5. Refund Policy

Gift certificates are non-refundable, except in the following situations:

Recipient Refusal – If the intended recipient declines caregiving services and refuses participation.
Caregiver Availability – If Serengeti Care is unable to match a caregiver that meets the recipient’s preferences and comfort level.
Service Area Limitations – If the recipient lives in an area where Serengeti Care does not provide services.
Medical or Emergency Situations – If the recipient experiences a significant medical change (e.g., hospitalization, relocation to a care facility) that prevents them from receiving care.
Unforeseen Circumstances – If natural disasters, extreme weather, or major disruptions prevent Serengeti Care from fulfilling the service.
Lack of Scheduling Availability – If Serengeti Care cannot accommodate the recipient’s requested dates and times after reasonable attempts.
Safety Concerns – If Serengeti Care determines that providing care in the recipient’s home poses a significant risk to the caregiver or recipient.

Refund Request Process

Refund requests must be submitted in writing to care@serengeticare.com within the 90-day validity period.
Each request will be reviewed on a case-by-case basis to determine eligibility.
Approved refunds will be processed within 30 days.
If a refund is not applicable, the gift certificate will expire at the end of the 90-day period.

6. Recipient & Caregiver Matching

Serengeti Care will make every effort to match caregivers based on the recipient’s needs, preferences, and comfort level.
Before service begins, an assessment may be conducted to determine the recipient’s needs and ensure a suitable care plan.

7. Code of Conduct & Responsibilities

Recipient & Household Responsibilities

The recipient and their household must maintain a safe and respectful environment for the caregiver.
Requests must remain within the scope of non-medical services.

Caregiver Responsibilities

Caregivers are expected to provide kind, compassionate, and professional care in accordance with Serengeti Care’s quality standards.

8. No Cash Value & Non-Exchangeable

Gift of Care certificates hold no cash value and cannot be redeemed for monetary compensation.
Certificates cannot be exchanged for other Serengeti Care services outside the Gift of Care program.

9. Modification or Termination of Program

Serengeti Care reserves the right to modify, suspend, or discontinue the Gift of Care program at any time.
In such cases, reasonable efforts will be made to honor existing certificates or issue appropriate refunds as applicable.

10. Limitation of Liability

Serengeti Care and its caregivers are not liable for any indirect, incidental, or consequential damages arising from the use of the Gift of Care program.
Services are provided “as is”, and Serengeti Care makes no warranties, express or implied, regarding the suitability of services for specific needs.

11. Privacy & Data Protection

All personal information collected for scheduling and caregiving services will be handled in accordance with Serengeti Care’s Privacy Policy.
Serengeti Care does not sell or share recipient information with third parties without consent.

12. Dispute Resolution & Governing Law

Any disputes related to the Gift of Care program shall first be resolved through mediation or arbitration before legal proceedings.
This policy shall be governed by the laws of the state where the recipient receives the services.

Agreement & Acknowledgment

By purchasing a Gift of Care certificate, you confirm that:
✔ You have reviewed and agreed to the terms and conditions outlined in this policy.
✔ You understand that the Gift of Care certificate must be used within 90 days of purchase.
✔ You acknowledge and accept the refund policy and other stated limitations before completing your purchase.
✔ You confirm that the recipient resides within the geographical regions listed on Serengeti Care’s website.

Need Assistance?

📧 care@serengeticare.com
📞 425.222.3333
📍 serengeticare.com/giftofcare