Gift of Care Terms, Conditions & Refund policy

1. Overview

Serengeti Care’s Gift of Care program allows individuals to purchase Reserved Caregiving Time for a recipient who may need companionship, assistance, or support during a challenging time. These terms govern the purchase, use, and refund of Gift of Care services. By purchasing a gift certificate, you agree to the following terms and conditions.

2. Gift Certificate Terms & Usage

Validity Period

• Gift certificates must be redeemed within 90 days from the date of purchase.
• Any unused caregiving hours will expire at the end of the 90-day validity period and cannot be refunded or transferred.

Non-Transferable

• Gift certificates are issued for a specific recipient and cannot be transferred to another person.

Geographical Confirmation

• By purchasing, you confirm that the recipient resides within Serengeti Care’s service areas, as listed on our website.

Service Area

• Care must be provided within Washington, Idaho, Oregon, or Montana, in areas where Serengeti Care operates.
• If the recipient lives outside our service area, the gift certificate may be refunded (see refund policy).

Scope of Services

• Services are limited to non-medical caregiving, companionship, and light assistance.
• Caregivers do not provide transportation. Recipients must arrange their own transportation if needed.
• Caregivers do not administer medications or perform medical treatments.

3. Minimum & Maximum Usage Limits

Minimum Usage

• The minimum caregiving time that can be scheduled per visit is 4 hours, with a minimum purchase of 8 hours.

Maximum Daily Usage

• Recipients may use up to 24 hours of care per day, subject to caregiver availability.

4. Service Scheduling & Cancellation Policy

Booking Appointments

• All services must be scheduled at least 48 hours in advance to ensure caregiver availability.

Cancellation by Recipient

• If the recipient cancels with less than 24 hours’ notice, the scheduled time may be forfeited and deducted from the purchased caregiving time.

Cancellation by Serengeti Care

• If Serengeti Care must cancel due to unforeseen circumstances, an alternative appointment will be offered.

5. Refund Policy

Gift certificates are non-refundable, except in the following situations:

• Recipient Refusal – If the intended recipient declines caregiving services and refuses participation.
• Caregiver Availability – If Serengeti Care is unable to match a caregiver that meets the recipient’s preferences and comfort level.
• Service Area Limitations – If the recipient lives in an area where Serengeti Care does not provide services.
• Medical or Emergency Situations – If the recipient experiences a significant medical change (e.g., hospitalization, relocation to a care facility) that prevents them from receiving care.
• Unforeseen Circumstances – If natural disasters, extreme weather, or major disruptions prevent Serengeti Care from fulfilling the service.
• Lack of Scheduling Availability – If Serengeti Care cannot accommodate the recipient’s requested dates and times after reasonable attempts.
• Safety Concerns – If Serengeti Care determines that providing care in the recipient’s home poses a significant risk to the caregiver or recipient.

Refund Request Process

• Refund requests must be submitted in writing to care@serengeticare.com within the 90-day validity period.
• Each request will be reviewed on a case-by-case basis to determine eligibility.
• Approved refunds will be processed within 30 days.
• If a refund is not applicable, the gift certificate will expire at the end of the 90-day period.

6. Recipient & Caregiver Matching

• Serengeti Care will make every effort to match caregivers based on the recipient’s needs, preferences, and comfort level.
• Before service begins, an assessment may be conducted to determine the recipient’s needs and ensure a suitable care plan.

7. Code of Conduct & Responsibilities

Recipient & Household Responsibilities

• The recipient and their household must maintain a safe and respectful environment for the caregiver.
• Requests must remain within the scope of non-medical services.

Caregiver Responsibilities

• Caregivers are expected to provide kind, compassionate, and professional care in accordance with Serengeti Care’s quality standards.

8. No Cash Value & Non-Exchangeable

• Gift of Care certificates hold no cash value and cannot be redeemed for monetary compensation.
• Certificates cannot be exchanged for other Serengeti Care services outside the Gift of Care program.

9. Modification or Termination of Program

• Serengeti Care reserves the right to modify, suspend, or discontinue the Gift of Care program at any time.
• In such cases, reasonable efforts will be made to honor existing certificates or issue appropriate refunds as applicable.

10. Limitation of Liability

• Serengeti Care and its caregivers are not liable for any indirect, incidental, or consequential damages arising from the use of the Gift of Care program.
• Services are provided “as is”, and Serengeti Care makes no warranties, express or implied, regarding the suitability of services for specific needs.

11. Privacy & Data Protection

• All personal information collected for scheduling and caregiving services will be handled in accordance with Serengeti Care’s Privacy Policy.
• Serengeti Care does not sell or share recipient information with third parties without consent.

12. Dispute Resolution & Governing Law

• Any disputes related to the Gift of Care program shall first be resolved through mediation or arbitration before legal proceedings.
• This policy shall be governed by the laws of the state where the recipient receives the services.

Agreement & Acknowledgment

By purchasing a Gift of Care certificate, you confirm that:
✔ You have reviewed and agreed to the terms and conditions outlined in this policy.
✔ You understand that the Gift of Care certificate must be used within 90 days of purchase.
✔ You acknowledge and accept the refund policy and other stated limitations before completing your purchase.
✔ You confirm that the recipient resides within the geographical regions listed on Serengeti Care’s website.

Need Assistance?

📧 care@serengeticare.com
📞 425.222.3333
📍 serengeticare.com/giftofcare